There was a really surprising and wonderful ending to the winch failure story which I think I may have covered a long while back but will quickly recall here.
When we got back to Santos we called Lewmar in Oz and got them to ship us out a new internal pin axle that ran through one of the cogs. This had snapped.
It cost us $15 and $35 shipping but we had it within a week and it was there waiting for us we we arrived further south in Port Villa. It only lasted two anchorings and snapped again. We called Lewmar back and asked them to send 3 new pins because I thought I had caused the damage when the chain built up in the anchor locker and jammed under the deck before I could disengage the switch.
The Lewmar rep asked me what model we had and we told him. It would have had to have been at least 7 years old and we had no paperwork for it so I figured if I had 2 spare pins we'd get back to Oz in safety.
He replied he'd send me a new one straight away but warned me that shipping would be very expensive. I replied - they're only 3 inches long and it only cost me $35 last time - how expensive can 3 pins be?
He then said 'No No No - we're not sending you a pin - we're sending you a brand new replacement winch!'
It turns out that our winch model was from an earlier production run and the spindles were later proved to be under spec. A week later we were bolting on a brand new shiny $2200 Lewmar Pro winch for the cost of shipping.
Now that's service for ya!