Go Back   Cruiser Log World Cruising & Sailing Forums > Cruising Forums > The Bosun's Locker > Power & Electronics
Cruiser Wiki Click Here to Login

Join Cruiser Log Today

Reply
 
Thread Tools Search this Thread Display Modes
 
Old 06-13-2017, 02:40 PM   #1
Lieutenant
 
Join Date: Aug 2015
Home Port: Zarcero
Posts: 42
Default C-map customer service???

I'm going to skip some of the details to keep this from becoming a long rant.

I'm in Guatemala and I bought a Raymarine chart plotter that was bundled with a C-MAP chip. The instruction said that the chip could have one of three areas unlocked (South and Central America, Asia, or Africa).

The link in the instructions didn't work, so I went to the C-MAP site, created an account, and registered the chip. I've used easier sites.

The chip was identified as an "ESSENTIALS EXPIRED" It was locked on Africa. I couldn't change it.

I made my first contact with "customer service" and couldn't resole the problem. There was an offer to purchase the premium charts for 50% off. So, I gave in and did that. It was not easy to make an online purchase.

When I went to down load the charts, it wasn't there. Instead, I found the Gulf of Thailand. I checked my purchase and it was definitely for South and Central America. Back to "customer service."

The next day, the charts appeared but wouldn't down load. I eventually contacted them in Italy via SKYPE and gave them remote access to my computer.

They said that the chip was EXPIRED. What?? Like a gallon of milk?

They said that I couldn't down load to that chip and sent a different one by DHL. Now that chip is in customs here and they expect me to pay the duty.

I am a less than satisfied customer.

A lot of frustration and wasted time has gone into this process.

Something to consider. I hear good things about Navionics
__________________

__________________
www.thisoldsailor.com
Tom Bunker is offline   Reply With Quote
Old 06-22-2017, 09:40 PM   #2
Moderator
 
redbopeep's Avatar
 
Join Date: Jun 2007
Home Port: Washington DC
Vessel Name: SV Mahdee
Posts: 3,236
Default

Wow. I feel your pain. Unfortunately for every bad story of one chip/electronic chart maker there's a similar bad story of another. My overall impression is they're none of them quite up to snuff. But that's just me. We had a similarly bad Navionics experience so don't assume the grass is greener because it's not.
__________________
"Do or do not. There is no try." - Yoda

What we're doing - The sailing life aboard and the Schooner Chandlery.

redbopeep is offline   Reply With Quote
Reply

Tags
c-map


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Wanted C-Map Chip for NZ Cap'n Jack Cruiser's Market 0 11-11-2012 08:57 PM
Cheap Furuno Navnet VX2 1834 C-Map $1500 #MINT# radioavalon Cruiser's Market 0 09-28-2012 12:52 PM
IMB Piracy & Armed Robbery Map and Reporting redbopeep Regional Piracy 0 05-11-2012 05:18 PM
C-map Notice: Brrrrr Jan General Cruising Forum 2 10-21-2008 07:59 PM
Customer Service Accolade: Fortress Anchors SeaVenture General Cruising Forum 1 03-12-2008 07:11 AM

Our Communities

Our communities encompass many different hobbies and interests, but each one is built on friendly, intelligent membership.

» More about our Communities

Automotive Communities

Our Automotive communities encompass many different makes and models. From U.S. domestics to European Saloons.

» More about our Automotive Communities

RV & Travel Trailer Communities

Our RV & Travel Trailer sites encompasses virtually all types of Recreational Vehicles, from brand-specific to general RV communities.

» More about our RV Communities

Marine Communities

Our Marine websites focus on Cruising and Sailing Vessels, including forums and the largest cruising Wiki project on the web today.

» More about our Marine Communities


All times are GMT. The time now is 02:28 AM.


Powered by vBulletin® Version 3.8.8 Beta 4
Copyright ©2000 - 2024, vBulletin Solutions, Inc.
SEO by vBSEO 3.6.0
×