C-map customer service???
I'm going to skip some of the details to keep this from becoming a long rant.
I'm in Guatemala and I bought a Raymarine chart plotter that was bundled with a C-MAP chip. The instruction said that the chip could have one of three areas unlocked (South and Central America, Asia, or Africa).
The link in the instructions didn't work, so I went to the C-MAP site, created an account, and registered the chip. I've used easier sites.
The chip was identified as an "ESSENTIALS EXPIRED" It was locked on Africa. I couldn't change it.
I made my first contact with "customer service" and couldn't resole the problem. There was an offer to purchase the premium charts for 50% off. So, I gave in and did that. It was not easy to make an online purchase.
When I went to down load the charts, it wasn't there. Instead, I found the Gulf of Thailand. I checked my purchase and it was definitely for South and Central America. Back to "customer service."
The next day, the charts appeared but wouldn't down load. I eventually contacted them in Italy via SKYPE and gave them remote access to my computer.
They said that the chip was EXPIRED. What?? Like a gallon of milk?
They said that I couldn't down load to that chip and sent a different one by DHL. Now that chip is in customs here and they expect me to pay the duty.
I am a less than satisfied customer.
A lot of frustration and wasted time has gone into this process.
Something to consider. I hear good things about Navionics