I don't know if this is the best place to post an accolade for customer service, but if not, I'm sure our administrator will fix that for me!
Our stern anchor, a Fortress FX55, had a bent stock or crossbar. Upon learning that Fortress gives a lifetime guarantee, my husband contacted them. We can now state unequivocally that they provide the best customer service we've every experienced, going out of their way to make certain that we had the best part and even sending us additional new parts to update the crossbar. All this for an anchor that is probably 20 years old.
We believe in giving praise where praise is due. As Michael said, other companies could take lessons from the people at Fortress.